The power of geospatial data to enhance KYC and customer service in banking

Charl Fouché, Chief Operations Officer, AfriGIS

(Pretoria, South Africa – 1 December 2023)  

In the rapidly evolving landscape of financial services, the integration of geospatial data is marking a new era of efficiency and precision. Financial institutions are increasingly employing this data to refine their decision-making processes, elevating both their investment strategies and customer service paradigms. This trend represents a significant shift towards digital transformation and data-driven decision-making, deeply impacting how financial services approach customer interaction, risk management, and regulatory compliance.

Enhancing KYC with Geospatial Insights

At the heart of this transformation is the integration of geospatial data into Know Your Customer (KYC) processes. Traditionally viewed as a regulatory checklist item, KYC is now evolving into a more dynamic and insightful practice. By incorporating geospatial data, financial institutions enhance the accuracy of customer verifications, elevate their risk assessment capabilities, and ensure robust compliance with ever-changing global regulations.

Geospatial data allows for a nuanced understanding of customers, going beyond basic demographic information to include their physical locations and transactional behaviours. This geographical context is crucial in detecting and preventing fraud. For instance, if a customer’s transactions occur in widely different locations within short timeframes, it might indicate fraudulent activities, necessitating further investigation.

Real-Time Location Analytics: Mapping the Customer Journey

Real-time location analytics stand out as a key component in this new approach. Financial institutions map their customers’ data, analyse geographical patterns, and derive valuable insights into their behaviours and preferences. This data-driven approach informs more personalised service offerings and tailored marketing strategies, fostering deeper customer engagement.

Moreover, these analytics play a pivotal role in understanding the customer journey, which typically involves four stages: mapping the customer’s data, analysing it for trends and patterns, learning about the customer’s profile, and making informed predictions about their future needs and behaviours.

Address Compliance: A Cornerstone of Modern KYC

In the realm of KYC, address compliance is becoming increasingly important. Geospatial data helps verify and standardise customer addresses, ensuring they are complete and accurate. This process is vital not only for regulatory compliance but also for efficient customer onboarding and profiling.

Address compliance solutions are usually hosted on secure cloud platforms, adding an extra layer of security to sensitive customer data. They enable financial institutions to swiftly validate and complete customer addresses, thus streamlining the onboarding process and enhancing overall customer satisfaction.

Fraud Detection and Security

These solutions also assist in fraud detection by monitoring the frequency and patterns of address usage. Unusual patterns, such as multiple accounts linked to a single address, can trigger alerts for potential fraudulent activities, enabling banks to take pre-emptive action.

Enriching Customer Experience

The integration of geospatial data goes beyond compliance and risk management; it significantly enriches the customer experience. With efficient address validation processes, customers enjoy a hassle-free and seamless interaction with their financial institutions. The process becomes as straightforward as a Google search, eliminating the frustration often associated with financial transactions.

A Future-Oriented Approach

As technology continues to advance, the synergy between KYC, geospatial data analytics, and customer experience is becoming increasingly important. This integration is not merely about regulatory compliance; it’s about providing a secure, efficient, and personalised banking experience. Financial institutions that embrace this technology are well-positioned to lead in a future where understanding and meeting customer needs are paramount.

In summary, the integration of geospatial data into financial services is transforming the industry, making KYC a more dynamic tool and significantly enhancing customer experience. This paradigm shift is not just a step towards digital transformation; it’s a leap into a future where data empowers every transaction and interaction in the financial world.

About AfriGIS 

AfriGIS is a leading Geospatial Information Science company in Southern Africa. We specialise in location-sensitive data and solutions, providing customers with web-based tools and APIs to enhance their own data with location intelligence. With over 25 years in the industry, AfriGIS offers verified, validated, and regularly updated premium data. We enable customers to map, analyse, profile, and predict their data using real-time location analytics. As a level 1-certified broad-based black economic empowerment (B-BBEE) business, AfriGIS has over 100 employees and operates in multiple locations, including Pretoria, Durban, Cape Town (South Africa), Dublin (Ireland), and Dhaka (Bangladesh).


Media enquiries: Irene Masia, AfriGIS

Contact details: +27 (0) 87-310-6400, [email protected]


Issued by: Michelle Oelschig, Scarlet Letter  

Contact details: +27 (0) 83-636-1766, [email protected] 

Charl Fouché, Chief Operations Officer of AfriGIS
We use cookies to give you the best experience.